Teams | Collaboration | Customer Service | Project Management

What Is Communication? Explained

Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups in a way that creates shared understanding. It happens through speaking, writing, body language, visual elements, and even silence, making it one of the most fundamental parts of human interaction.

Virtual Meeting Etiquette: Better Online Meeting Practices

Virtual meeting etiquette is the list of the professional norms and behavioral practices which are helpful to communicate professionally and work in collaboration during virtual meetings. It covers aspects like being on time, being a good listener, using a camera, microphone properly, communicating clearly and much more. Observance of all these rules provides the structure to the discussion and allows everybody to participate.

The suprising things your rates should account for

Are you really getting paid for every hour your team spends on clients? Rich Brett says probably not – and your pricing should reflect that. Building in buffer for overservicing and utilisation isn't pessimism. It's risk management. And if the number you land on is twice what the market will bear, that's not a pricing problem. That's a business model problem.

Why Hybrid Teams Need to Rethink Physical Access Control, Not Just Digital Security

For years, "workplace security" mostly meant firewalls, endpoint protection, and password policies. IT and security teams poured resources into locking down networks, devices, and cloud apps, while the physical side of the office, badges, door readers, visitor logs, was treated as a background system that just needed to work. Nobody thought much about it. Hybrid work changed that quietly, then all at once.

New research reveals how AI is making jobs bigger

When a tool can do in seconds what used to take hours, it’s natural to wonder if there will be any work left for humans. But new research from Atlassian’s Teamwork Lab suggests the opposite: Rather than shrinking an employee’s remit, AI appears to be expanding both the breadth of what employees take on and the depth at which they operate.

IT Services Utilization Benchmarks: Are You Above or Below Profitability?

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

Inside the build: How Asana made goals work the way your team does

Clear expectations and a sense of mission make work meaningful—yet data shows both are harder to achieve than it seems. Only 46% of employees feel clear about what’s expected of them at work, according to a 2025 Gallup poll. Meanwhile, only 31% of managers feel engaged. Asana Goals was built to close that gap by giving teams a structured way to connect daily work to the results that matter. Asana Goals gives every team a single place to define what success looks like.