Teams | Collaboration | Customer Service | Project Management

Omnichannel Retail: Your Ultimate Guide To Retail in 2022

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer. Enter, omnichannel retail. With a drastic move to online stores, around 40% of customers have switched brands to those who are better equipped – not just in back-end logistics, but in terms of their customer experience as well.

Achieve clarity at scale: Introducing the Asana Enterprise Work Graph

In today’s fast-moving environment, modern enterprises need to adapt faster than ever to thrive. But, coordinating work across distributed teams is chaotic—and it becomes even more complex as your organization grows. The problem is that enterprises today are organized functionally—with siloed tools and team-specific processes—when the reality is that work happens cross-functionally.

Introduction to Courier: Send API, Automations, and Recipient Lists

Welcome to Courier! We're really glad that you chose us to a be part of your journey to building an awesome, sophisticated communication system. In this video, we will give a brief introduction on how you can navigate our documentation and build your notifications with Courier using our APIs. We will also build a sample email digest and go demonstrate how the data log can be utilized for better observability into your outgoing notifications.

How to manage ad-hoc requests from your clients without burning out

Tired of dealing with ad-hoc requests from clients and colleagues? We hear you and you’re definitely not alone. Heck, the average worker is interrupted up to 10 times per day. But consider that last-minute projects aren’t just annoying: they’re a net drag on your team. Constantly switching your attention between tasks is a recipe for poor productivity, not to mention burnout. The reality, though? Last-minute projects are unavoidable.

Creating the Business Case for ITSM Tool Consolidation

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.

The Challenger Sales model: Everything you need to know

Sales psychology is in a constant battle to keep up with customer needs and habits. Over the past 10 years, sales trends have seen a growing increase in customers who are well-researched and don’t want to be coddled. Instead, customers are arriving in sales situations with a wide variety of product options and too much data. It’s overwhelming.

How to Create Project Milestones with Nifty

Want to create project milestones? With Nifty you can get started right away and create project milestones for the project you're coordinating! In Nifty, project milestones appear as Gantt Charts showing clearly the progress you and your team have made since the beginning. You can also export project milestones so you can see a complete breakdown of what was done by who and when!