Teams | Collaboration | Customer Service | Project Management

Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.