Teams | Collaboration | Customer Service | Project Management

Knowledge Builder in action | Zendesk demo video

Meet Knowledge Builder — your shortcut to a smart, AI-ready help center. It scans your ticket data to spot the top user issues and blends that with your business context — think audience, brand voice, and more — to instantly create a ready-to-go knowledge base. No heavy lifting. Fast setup gets you automating with AI agents right away. Then, keep building from there. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

17 Project Milestones Examples with Real Use Case in 2025

Project milestones are not just calendar dates on a project timeline, they’re strategic milestones providing clarity, control, and momentum. Effective project planning is essential for defining and scheduling these milestones. Each milestone bridges project milestones, tracks key deliverables, and aligns teams with the ultimate project goal, with project stakeholders actively involved in milestone alignment and review.

Miro for Startups: Your Secret Weapon to Scale Faster

When you're starting up, clarity is everything. Miro gives your startup an AI-powered workspace to align, plan, and ship fast. Free Miro credits for eligible startups One place to collaborate, brainstorm, and build Trusted by 25,000+ fast-scaling startups Whether you're early-stage or scaling up, Miro helps you move from chaos to clarity.

10 Best EOR Platforms for Hiring Remote Customer Support Teams in the USA

Despite the naysayers, America knows how to do business. The U.S. still leads the world with over $30 trillion in GDP as of this year— more than the next three countries combined. But even Uncle Sam can’t afford to rest on his laurels. Sure, America might lead the way in innovation and be home to some of the biggest brands on the planet, but there’s one thing even the most gargantuan companies can’t afford to mess up: customer support. How much does it matter?

Top 10 Business Management Tools for Every Business Owner

Running a business isn’t a sprint. It is indeed a relentless stretch of quick decisions, long work nights, and juggling priorities. As a business owner, you are not just leading – you are playing many characters. Team Manager – Coordinating people and performance. Finance Handler – Reviewing budgets and following-up on invoices. Project Coordinator – Managing timelines, expectations, and tasks. Tech Navigator – Learning and adapting to new-age tools to stay ahead.

Why performance management is broken - and what to do instead ft. Edie Goldberg

Performance reviews have long been a staple in the workplace, but are they truly helping people grow? In this episode, Simpplr’s Chief People Officer Miriam Connaughton sits down with Dr. Edie Goldberg, a future-of-work expert, organizational psychologist, and author. They explore why it’s time to move beyond outdated performance management practices and embrace a more impactful approach: performance enablement.

Reality bites the UK government's push to undermine end-to-end encryption

The UK government’s push to force Apple to backdoor its end-to-end encryption always looked like a miscalculation; both as a policy and politically. The Financial Times’ front page reports that, facing heavy pressure from Washington, the UK government is scrambling for a diplomatic exit from its flawed stance on end-to-end encryption (E2EE) and using its Investigatory Powers Act to allegedly* issue a Technical Capability Notice (TCN) on Apple.