With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.

Distributed teams wonder the same thing: How do we engage our people and create an amazing product — remotely? During this interactive workshop, leaders from H&R Block explore how to be “better together” by encouraging teamwork and promoting diversity. Building Connected Teams is a Miro event series that helps enterprise teams collaborate and innovate at scale, and stay connected no matter what the future of work brings. Learn from industry experts, become a better manager and facilitator with exclusive workshops, and build meaningful connections with your peers from the Miro Community.

With meetings and workshops moving online, it’s a whole new world for facilitators. In this first edition of Focus on Facilitators, three facilitation pros — PayPal’s Laura Ward, Crema’s Justin Mertes, Servis 8’s Ana Kyra, and moderator, Miro UX Researcher Eduardo Gomez Ruiz — share knowledge, tackle challenges and learn how to apply some new techniques.

With Geckoboard’s real-time dashboards, everyone knows exactly what’s happening in CS right now.

On February 25th, the community held an event on Getting to know Zendesk Messaging. They shared how Messaging can work for you and the benefits of implementing it within your Zendesk workspace.

With the rise of remote work, how do you keep employees feeling connected to their colleagues, company, and purpose — in ways that foster productivity and collaboration? Experts from VMware and Limelights share remote facilitation best practices and how to use Miro to connect remote teams.