Miro's Head of Growth and Head of Product Analytics shares their approaches for building analytics disciplines at a fast-growing tech company to create a niche market in the business-to-consumer-to-business (B2C2B) productivity space. By comparing two analytics areas — product and growth — we discuss a centralized-embedded organizational approach, roles and career trajectories, stakeholder management, and prioritization practices.

After more than a year of working from home, many people are suffering from digital fatigue. And while online meetings can have plenty of drawbacks, great leaders like Jurgen Apello have turned these challenges into opportunities for innovation. As an entrepreneur, author, and organizational agility expert, Jurgen has successfully led 230 online workshops in just six months, helping leaders accelerate lean and agile business growth. He accomplished this amazing task by turning his traditional in-person workshops into online, self-paced programs in Miro and Zoom. Learn how Jurgen inspires connection and co-creates as a team during online meetings and workshops.

Leaders from Miro and Zoom discuss the evolution of online meetings over the past year, and look ahead at the future of team collaboration. Learn best practices for bringing your Zoom meeting to life, and see how to use Miro and Zoom together to solve video call challenges. Plus, you’ll get an exclusive look at new Miro features for facilitators that will transform your online meetings and workshop experience.

To be an effective product manager, you must constantly evolve what, how, and why you prioritize. During this talk, Yuliya Malysh, Head of Self-Serve Business and Growth at Miro, shares the mental models and approaches that help her and the Miro team prioritize under pressure when everything is urgent and important. Want more Miro in your feed? Please LIKE and SUBSCRIBE. You can click the bell to get notified about new videos.

Founder, creative facilitator, and author of Creative Process Design: A Methodology for Team Ideation and Co-Creation, Alejandro Masferrer from Trigger leads this VMUG giving you the tools to identify and solve team frictions together (because collective intelligence beats individual intelligence any day).

On Thursday, June 24th, the community hosted an event on the newer features in Zendesk Sell. We discussed new updates to roles and permissions that can help you manage users, the improvements between Sell and Support, and how to create a seamless experience for your customers.

On Thursday, June 17th, at 11:00 am CST, the self service team shared how Zendesk drives success with our internal Knowledge Management practices and how we use technology to help organize, capture and leverage institutional knowledge and information. Allowing us to structure our content and promote self service by making information easily accessible.