We’ve joined leaders in the industry to unpack story points and the evolution of agile estimation. Estimation using story points has become the most popular way for agile teams to rate the relative effort of work, instead of traditional time-based estimates. Check out this roundtable from leading industry experts Mike Cohn, John Cutler, Andrea Fryrear, Troy Magennis, and Dave West.

Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to a multi-channel communications platform. Click "Show More" to jump to key moments in the video. Courier is the smartest way to design and deliver user notifications.

With the brand new Omni Apps, developers can start building apps that can run in multiple products. Today this facility is available with Freshsales and Freshworks CRM.

This TSU webinar discusses some of the best practices companies are using when utilizing the Knowledge Base.

An update on the investments we’re making in the speed, reliability and performance of Atlassian’s cloud products.

During this session, Mattermost VP of Engineering Chris Overton and Customer Engineer Paul Rothrock share their experiences creating best practice incident response workflows and demonstrate how real-time messaging enables DevOps teams accelerate incident response times.

Shyamal Ruparel from Contentful joins Aydrian to continue working on sending notifications to subscribers of a blog powered by Contentful. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API. Contentful: The content platform for the digital-first era

Isn’t it time support teams were thrust into the business spotlight for something positive? We certainly think so! Join Gladly and Netomi for a conversation with industry leaders who are embracing change. We'll have honest conversations covering.

On October 23 we brought you the features and improvements you need inside your Bitrix24 to keep your business going and growing. Meet the new Bitrix24 - Seoul.

Aydrian and Nate use Slack buttons to create a socially distance alternative to traditional Trick-or-Treating using Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.