Teams | Collaboration | Customer Service | Project Management

%term

How to create a culture of continuous learning in the workplace

In today’s fast-changing work environment, adaptability isn’t just a buzzword; it’s a research-backed superpower. As AI integration and other technological advances continue to redefine workflows and industries, organizations that prioritize adaptability and flexibility will be the ones that build the resilience to thrive. But adaptable teams don’t grow on trees. They’re the result of organizations and leaders that embrace continuous learning as a core value.

Top 5 Benefits of Time Tracking Software for Remote Teams

Top 5 Benefits of Time Tracking Software for Remote Teams Managing remote teams effectively can be challenging, but time tracking software makes it easier! In this video, we’ll explore the top 5 benefits of using time tracking software to boost team performance and streamline operations.

Top 10 Time Tracking Apps in 2025

Are you looking for the best time tracking apps for use in 2025? It’s right here. Keeping track of you and your employees not only helps in better payroll, invoicing, and auditing but also boosts focus and efficiency. However, there are almost infinite time trackers out there. So choosing the best one as per your requirements is daunting. What if I teach you the selection process for your work-hour tracker solution? I won’t because you don’t have the time for that.

What is an IVR call center? (workflows, benefits, tools)

Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also helps boost agent performance and overall call center efficiency through various automated workflows. In this article, we’ll explore what an IVR call center is, its automated workflows, and its benefits.

The complete guide to hiring a virtual phone assistant

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core activities while still attending important business calls. It can be IVR (Interactive Voice Response) or real people taking calls on your company’s behalf so you can focus on critical activities.

Time Management Tips for Marketers to Boost Productivity

Did you know that most marketers say they feel overwhelmed by the number of tasks they face daily? From juggling client campaigns to analyzing data and brainstorming creative strategies, marketers often find themselves racing against the clock. Time management is essential, as time remains our most finite resource. So, how can we get more done without burning out? The marketing team at Epom, a leading ad server, knows this struggle all too well.

Future-proof communication: 5 reasons why out of band solutions are a must

‍ In November 2024, a ransomware attack on Blue Yonder, a supply chain software provider for Starbucks, disrupted the company's scheduling and payment systems across its 11,000 North American stores. Managers were forced to revert to pen and paper to track employee hours and process payroll. Implementing out of band communication solutions can mitigate such risks for enterprises by providing secure, independent channels for coordination during crises.