Teams | Collaboration | Customer Service | Project Management

Introducing Viewer Mode: More Granular Access Permissions for Guests on Wire Drive

Bringing an external partner into a conversation shouldn't mean an all-or-nothing choice between locking them out entirely or handing over full access. Wire Drive now offers a middle ground: temporary guests and outside team participants will get view-only access to shared files by default, so collaboration stays open without the risk.

How Secure Team Messaging Improves Workplace Communication?

Workplace communication has changed significantly as businesses have adopted remote work, hybrid teams, and digital collaboration tools. Employees now rely on messaging platforms to exchange information, discuss projects, ask questions, and coordinate daily responsibilities. While fast communication can improve productivity, businesses also need to consider how workplace conversations and shared information are protected.

Why Custom Fulfillment Workflows Need Communication Built for the Job

Online retail, store replenishment, subscriptions, and wholesale orders all move through a warehouse differently. Treat them the same and you get delays, extra handling, and inventory that nobody quite trusts. That is why more businesses are moving away from one-size-fits-all fulfillment and building processes around their own products, channels, and customers.

How Multiple Person Detection Software Works Using AI Webcam Detection

Multiple person detection software uses AI webcam analysis to count the people in front of a work screen and alert security teams when anyone other than the authorized user appears. It runs face and person detection on sampled frames, tracks faces over time, verifies the logged-in employee, and applies policy rules such as blurring the screen or locking the session.

Plan, preview, and build with confidence: Meet App Designer | Zendesk

Planning your app’s layout just got easier! We're introducing App Designer, a new AI assistant in Zendesk App Builder that helps you shape and preview your app’s layout before building begins. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

How to Prevent Sensitive Data Copy-Pasting into Generative AI Tools: Endpoint DLP Best Practices

Generative AI has transitioned from a novel innovation to a critical workplace productivity tool. Employees are rapidly adopting various generative AI tools, including Microsoft’s Copilot, ChatGPT (OpenAI), Claude (Anthropic), etc., to code, summarise, interpret, answer questions, and accelerate tedious business processes.

AI-Generated Content in Team Communication: How to Set Guidelines That Work

A product manager posts a status update in the team channel on a Tuesday morning. It is four tidy paragraphs, bolded headings, a closing line that says the team “remains committed to delivering value.” Two engineers react with a thumbs up.

Workstation Monitoring

Workstation monitoring is the device-level layer of employee monitoring: a software agent installed on a computer that records application and website use, active and idle periods, and optionally file events and screenshots. Every product page in this category explains that the agent is lightweight, deploys by Group Policy and keeps recording when the machine is offline. All true.

Workforce Scheduling

Workforce scheduling is the process of matching staffing to demand across time, within a labour budget and whatever rules apply to your workforce. Every article on the subject agrees on that definition, lists the same components, and then moves to software. The part that decides whether a schedule works is quantitative, and three numbers do most of the work: Miss the second one and you will be understaffed by roughly a quarter every single week while your headcount looks correct on paper.