Teams | Collaboration | Customer Service | Project Management

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miro

Now is the time for opinionated leadership

Jan 22, 2025 By Shipra Kayan In Miro
For years, servant leadership has dominated Silicon Valley. Leaders have been taught to listen more than they speak, empower their teams by stepping aside, and let autonomy drive innovation. This philosophy promises trust, collaboration, and empowerment. And, for a time, it worked well. But that era is over. The world has changed and today’s fast-paced, hyper-competitive environment demands something different.
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we360 ai

The Best Work-from-Home Monitoring Software for Distributed Teams

Jan 22, 2025 By Lokesh Kumar In We360.ai
Remote work has become the new normal for businesses worldwide, and managing distributed teams effectively is more crucial than ever. As companies continue to embrace flexible work arrangements, investing in the right work-from-home monitoring software ensures productivity, accountability, and smooth operations. In this blog, we'll explore the best tools and practices for monitoring employees working from home while maintaining trust and transparency.
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chanty

Secure Collaboration Software for File Sharing and Beyond

Jan 22, 2025 By Yelyzaveta Hodun In Chanty
You are working past midnight on an important project. The team was performing well – ideas were flowing, files were being exchanged, and everything was running like clockwork. Then suddenly, without any warning, your usual file-sharing software fails. A file disappears into the digital abyss, and all that effort seems to go down the drain. And things get worse when you find yourself wondering whether that file was ever really secure.
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DeskTrack

Time Management Tips for Project Managers in 2025

Jan 22, 2025 By DeskTrack In DeskTrack
There is a high need for managers to implement time management tips for project managers. As someone who handles multiple projects and clients, I can understand that time is the most valuable resource. Thanks to multiple projects, stakeholder groups, and almost infinite deadlines, managing hours is more than a skill these days. It’s a compulsion.
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insightful

Understanding and Improving Call Center Agent Utilization

Jan 22, 2025 By Kendra Gaffin In Insightful
Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.
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troop messenger

Troop Messenger vs Competitors: Who Leads Team Collaboration?

Jan 21, 2025 By Archana Dasa In Troop Messenger
In the business world, communication is everything. Having the right messaging platform is critical for teams to collaborate efficiently and stay on top of projects. Whether you're a small startup or a large corporation, choosing the right tool can make or break productivity. Troop Messenger is gaining popularity thanks to its unique features, such as SaaS and on-premise/self-hosted options. But how does it compare to other leading collaboration platforms?
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Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight

Jan 21, 2025 By Zendesk In Zendesk
Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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