How do I use ticket triggers in messaging
Use Support triggers to automate actions for tickets created from the messaging channel.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Crafting a Resilient Workforce Strategy That Works
Stay ahead in a hypercompetitive market with a data-driven talent strategy. Leverage remote work tracking software to address turnover risks, streamline recruitment, and retain critical talent. Learn how employees' monitoring software can help you start building a more resilient workforce.
Mike Della Porta: How to elevate service delivery for scale
We’ve all had those moments, we land that huge new client – first comes the elation for winning the mandate that will transform our fortunes, and then the mild panic at how we’re going to deliver. There’s also times when what we do is simply just not that well understood across the organization – there might only be one internal expert, which creates a significant amount of risk for the business if they were to leave.
New Wire Teams Upgrade: Easy Transition from Personal to Team Accounts
Hello there, Wire Users! We’re excited to announce a new process that allows you to upgrade from a Wire personal account to a Wire Teams account. We wanted to empower our personal users by providing a seamless way to upgrade and access team features without losing your cherished history and contacts. With just a few simple steps, you can unlock a whole new world of secure collaboration!
How AI is Transforming Customer Service: Key Insights from our webinar with Intercom
Guest post by Mark Iafrate, Principal Integrated Marketing at Intercom As AI becomes a cornerstone of customer service strategies, support leaders face a new landscape for evaluating performance, operationalizing insights, and demonstrating value. This shift requires rethinking traditional metrics, integrating AI-specific performance indicators, and maximizing the broader benefits of AI for both efficiency and customer satisfaction.
Top 10 Employee Goal Management Software in 2025
Are you looking for the best employee goal management software in 2025? You are on the right page. Throughout our careers, we have many priorities and goals. However, if you don’t track their progress, you won’t reach your targets. Moreover, manually tracking these goals and settings is time-consuming and inefficient. So, what should you do? The answer lies in a little investment in the right software. That is software for managing goals. However, why?
What is a contingency plan? A guide to contingency planning
A business contingency plan is a backup strategy for your team or organization. It lays out how you’ll respond if unforeseen events knock your plans off track—like how you’ll pivot if you lose a key client, or what you’ll do if your software service goes down for more than three hours. Get step-by-step instructions to create an effective contingency plan, so if the unexpected happens, your team can spring into action and get things back on track.
9 best employee time tracking software for 2025
You can’t fix what you can’t measure. (You can’t bill for it very well, either.) That’s the fundamental principle behind employee time tracking. It helps managers and agency owners understand how long it takes, on average, to complete various tasks, aiding in the project planning and scheduling processes. If you're planning ahead and looking for the right employee time tracking software, we’ve got you covered.
How to Ensure Transparency with Employee Monitoring Tools
How to Ensure Transparency with Employee Monitoring Tools Communicate Clearly: Inform your team about the purpose of monitoring and how it benefits them. Set Boundaries: Monitor only what’s necessary for work-related activities. Provide Access: Allow employees to view their own productivity reports. Be Fair: Use monitoring data objectively for performance reviews. Protect Privacy: Secure personal information and adhere to privacy laws.