Teams | Collaboration | Customer Service | Project Management

HR teams are expected to improve employee experience, support managers, develop talent, and solve people problems that genuinely require human judgment. Yet a large part of the working day can still disappear into answering PTO questions, checking payroll details, coordinating onboarding, finding policies, following up on approvals, and responding to the same employee requests again and again.

The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.

Agentic AI for business uses AI agents to analyze workforce data, identify productivity trends, automate insights, and help managers make faster, data-driven decisions.

There’s a concept in software engineering called a software factory – a structured, repeatable pipeline that takes raw inputs (requirements, code, tests) and reliably produces high-quality outputs (working software). The magic isn’t just automation. It’s the combination of standard tools, curated configuration, and encoded expertise that makes every run predictable, consistent, and improvable over time.

HR case management software helps HR teams capture, organize, assign, resolve, escalate, document, and analyze employee cases from the initial request through closure. A traditional HR case might follow a familiar path: Case received → Categorized → Assigned → Resolved → Closed That structure brings consistency and accountability to requests that might otherwise be spread across emails, chats, HR systems, and individual conversations.

The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.

Twilio helped make programmable communications accessible to software companies. Instead of negotiating directly with telecom carriers and building specialized infrastructure, developers could add SMS and voice functionality through APIs. That model remains useful. Twilio offers a broad communications ecosystem, extensive documentation, support for multiple messaging channels, and programmable voice capabilities.

We’re excited to make it possible for anyone to be a builder on Slack with the launch of Add to Slack, an enterprise-grade deployment path built alongside 10 leading AI creation platforms, including Hyperagent, LangChain, Lovable, n8n, NanoClaw, OpenAI, Runlayer, Skydive, Superhuman and Vercel. Add to Slack is a secure, one-click bridge embedded inside your favourite agent builder tools.