Teams | Collaboration | Customer Service | Project Management

5 ways to promote authentic communication in the workplace

Authenticity isn’t a soft skill — it’s a success strategy — and it matters now more than ever. We live in a world driven by connection and technology. So while it’s easier than ever to communicate, it’s gotten harder to do it in a way that feels genuine. Between video calls, AI-generated content, and constant scrolling, it’s easy for conversations to become transactional and for true authenticity to get lost in the noise.

What Is Cost Insights?

Cost Insights is a powerful feature designed to analyze and optimize for cost-saving opportunities and software license usage, providing clear visibility into usage patterns, license compliance, and financial efficiency. According to a report citing Gartner, global software spending is projected to exceed $1.2 trillion in 2025, marking a substantial 14.2% increase from the previous year.

Reducing Compliance Risk in Remote Teams: A 3-Step Playbook for CISOs and COOs

Remote work is a revolutionary shift that offers businesses some significant advantages like operational cost savings, talent globalization, and workforce flexibility. However, the perk of remote work often comes along with concerns around compliance risks and security limitations that can significantly hamper business operations, if not dealt with effective measures.

How to Run a High-Impact Planning Session in Miro

Ready to transform your team’s planning sessions from scattered to structured? In this video, we walk through how to use Miro to lead collaborative, effective planning meetings—even if your initial brainstorm board is total chaos (we’ve all been there). In this session, you'll learn how to: Whether you're planning a project kickoff or a quarterly strategy, Miro helps you align, engage, and get results—together.

How to Monitor Employee Internet Usage (Without Micromanaging)

Monitoring employee internet activity focuses on giving your clarity about what’s going on in your organization. And you can do it without turning into the office hall monitor. Employees are online all day – whether they’re in the office or connected through a VPN. While the internet is essential for work, it can also be a source of distractions, security risks, and compliance headaches. This video breaks down how to monitor internet usage effectively and respectfully—so you can keep your business secure and your team focused, without making people feel watched.

All You Need to Know About SMART Goals for Your Business

Do you want to know everything there is to it to set SMART goals for your business? You are browsing the right page. Speaking about goals, they drive our ambitions, shape our futures, and make us move forward towards success. However, without a transparent framework, even the most well-intentional objectives can become incomprehensible and unachievable. That’s why everyone on your team must know how to configure objectives. However, we must do it the SMART way.

Zendesk gamification: how to boost morale without the gimmicks

Keeping support teams motivated is a constant challenge. As ticket queues grow and SLAs slip, even your most engaged agents can start to feel like they're just keeping their heads above water. It's easy for performance to drop and morale to follow. That's where gamification, when done properly, can make a powerful difference. It helps in two key ways. First, it gives agents real-time visibility into the impact of their work, creating a sense of ownership and momentum.