Designing AI-powered software for agile enterprises
Instead of arranging screens, designers are shaping behavior and judgment, says Kedar Shiroor, SVP of design and research at Freshworks, so the end result 'just works.'.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The COO's Guide to Measuring ROI with Workforce Analytics
Most COOs can tell you their revenue per employee. Far fewer can tell you why that number moved last quarter, or where it is heading next. Workforce decisions made without data carry a real and recurring cost, including avoidable turnover, idle headcount, overtime bleed, and compliance exposure, all of which only show up once it is too late to act on them.
Real-time monitoring: Spot and resolve service issues before they escalate with AI | What's New
Real-time monitoring gives support teams a live view of service operations so they can spot issues early and respond faster. Track anomalies, monitor ticket trends, evaluate agent availability, and identify urgent conversations before backlogs grow. With Monitoring Assistant and live operational dashboards, teams can take proactive action to improve productivity and reduce resolution times. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
What Is an HR AI Agent? | HR Chatbot vs AI HR Agent | How to choose one in 2026!
What is an HR AI Agent, and how is it different from a traditional HR chatbot? If you're an HR Manager, CHRO, HR Executive, or business leader exploring AI for HR, this video explains everything you need to know before investing in an HR AI solution. In this video, you'll learn: What an HR AI Agent actually is HR Chatbot vs HR AI Agent: What's the difference? How AI HR Assistants automate repetitive HR work Real HR workflow examples like parental leave, employee benefits, and onboarding What HR AI Agents can and can't do How to evaluate the right AI solution for your HR team.
The first thing this CX team looks at every morning #Shorts #CustomerExperience #ZendeskDashboard
Every morning at Simba, the CX team opens the dashboard before anything else. Graham Paddon, Head of CX, explains how real-time workload data shapes their standup, surfaces problems early, and gives managers the insight they need to act - not just observe.
Agency time tracking software: 6 tools I've tested for client work
Every agency runs on time. Whether you bill hourly, use retainers, or run fixed-fee projects, knowing where your team's hours actually go is the difference between profitable delivery and slow-motion margin erosion. Before I joined Teamwork.com, I spent years at agencies wrestling with exactly this problem: timesheets submitted days late, hours logged to the wrong project, and month-end reviews that felt more like forensic accounting than business management.
June 2026 quality of life improvements
These three small but mighty updates we shipped in June are here to make working in Teamwork.com that much easier.
How to Save Information in M Files
This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.
Matrix-based ZaPuK confirmed as a core component within Germany's Deutschland-Stack
On 17 June Germany’s federal government and 16 Länder (states), led by The IT Planning Council, confirmed that ZaPuK will be a cornerstone of Germany’s Deutschland-Stack. The Deutschland-Stack (D-Stack) is Germany’s national sovereign technology platform designed to serve as a uniform, cross-governmental IT architecture.
Remote Work Trends 2026: Complete Report & Statistics
Hybrid work won. Not loudly, not with a press release, but the numbers settled it sometime in the last eighteen months. If you're trying to figure out where remote work actually stands in 2026, past the headlines about Amazon and JPMorgan dragging people back to desks, the data tells a more layered story than "remote is dying" or "remote is everything now." It's neither. It's something more specific, and a little messier, which is usually how real workplace shifts go.