Teams | Collaboration | Customer Service | Project Management

Distinguishing correlation from causation is one of the most frequent mistakes made in reasoning. These two words appear deceptively similar but identifying the difference between both can either make or break the process of creating a high-value product for your customers. Let’s dive right in as I review correlation vs causation psychology and describe the main differences between these two common terms.

Dashboard design principles are all very well, but what do they look like in practice? This blog will walk you through nine golden rules, with a real-life dashboard example for each. By following these simple steps you can create a dashboard that's clear and effective. And you don't need to be a designer to make yours look great. Enjoy building!

With the new year setting in, you might have already identified new leaves to turn, and set your customer service objectives accordingly. Along with the goals that you have already framed, here are five questions that can help you reflect on your current support setup, ensure that you are on the right track, and fine-tune your objectives for the year.

Looking to outsource your software development operations? Over the last few decades, software development outsourcing has experienced tremendous growth. Around 64% of all companies now outsource their entire development process! But what is software development outsourcing and how do you do it? In this article, we’ll cover what it is, the benefits and drawbacks of doing it and give you some helpful tips to outsource your software activities seamlessly.

For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking the right balance in terms of the benefits versus the time spent setting it up and managing the tool.

Image Source Before we go on to what features distinguish Teams from Slack and which collaboration hub you should use for your business’ internal/external communications, consider this: Microsoft is a Behemoth. Slack Technologies — Not so much. Though Microsoft Teams is the new kid on the block, things are already looking like David and Goliath between the two. Why? Because Microsoft Teams already has around 20 million daily active users whereas Slack has only 12 million.

Customers may not be interested in your customer experience software – but your company absolutely should be. When done right, a simple and sophisticated customer experience platform is a key tool for creating loyalty. For companies, it means being able to seamlessly communicate with customers across the channels they want – including email, chat, text, phone and social media. For customers, it fosters a sense of trust that they can reach you the way they want.

Messaging has changed the way we communicate. Relationships big and small — from the personal to the political to the commercial – can be mapped out across conversations in the messaging apps almost everybody uses every day. In our annual conversational business report, State of Messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting, and predictions on how the future of messaging between brands and customers will play out.