Teams | Collaboration | Customer Service | Project Management

10 Project Management Principles For Operational Efficiency

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

Rocket.Chat and Nextcloud Integration: Your Open Source Digital Collaboration Hub

The COVID-19 pandemic hugely accelerated digital collaboration in businesses across industries and geographies. We’re all familiar with working from home and, for the most part, the companies we work for have learned to adapt. As a result, cloud-based proprietary code platforms such as Office 365, Dropbox, and Slack have and continue to explode in popularity. Here’s the catch though: By using these platforms, all of your data, communication, and digital lives will be (or already are) at the mercy of big corporations without control, privacy and with a huge vendor lock-in.

16 open-source projects to contribute to in 2022

The world of open-source is stronger than ever. As the world gets more connected, more people are interested in being a part of building amazing new technologies. However, there are many more advantages to open-source software than just that. Specifically, there is probably no better way to learn and grow as a developer than to contribute to open-source projects. But, it’s hard to choose from so many different options!

A Complete Guide to Offshoring Software Development

Offshoring development, especially software development, has taken the world by storm. It’s a highly cost-effective way for companies to receive custom software products in record time. This practice became even more popular during the COVID-19 pandemic when companies looked for ways to reduce costs without compromising quality. But is it the right option for your company?

Top 5 CMDB Best Practices (And Worst CMDB Mistakes)

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

5 Tips for Writing Perfect Tech Support Emails

‘What’s the big deal with technical support emails?’ you might ask. Aren’t they simple? In theory, they are, yet many customer support agents manage to make a significant mess. Though it’d be ideal to hand-craft every email you send, it can also be time-consuming and counterproductive. We know our share of agents in tech support, and some of the support conversations they’ve recounted have ranged from terrible to occasionally hilarious.

10 Time Management Tools And Techniques For Best Results

So let’s talk about time management—the ever-elusive topic that gets attention but often falls through the cracks in many organizations. There’s no question that we all believe time is an important resource. Most would even argue that it’s the most important resource, even more important than money. We all have a finite set of time. And whether we like it or not, the clock is always ticking.

How to avoid employee overload: Red flags and solutions

What do you do when an employee isn’t performing like they used to? All sorts of causes could be to blame: distractions in an employee’s personal life, fatigue due to taking on additional employment or having a new baby at home, or even broader mental or physical health issues could play a role. But so could the workload you’ve assigned.

Time Clock Software Biometric Options: 11 Powerful Time & Attendance Tracking Software (In-Depth Post)

Looking out for biometric capabilities in a time clock is one of the smartest moves a business owner could make. While simply introducing an attendance system into your workforce is an excellent move to boost employee productivity, it doesn’t fully deter time theft, buddy punching, or other methods of cheating you out of your money. Biometric time clocks add another layer of security to employee authentication, through features such as face recognition or fingerprint scanning.