An interview with the customer service team at Megabus. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Charlotte Ward is the Head of Support at Snowplow, a behavioral data management platform that collects and operationalizes behavioral data at scale. She has worked in high-tech organizations from startups to blue-chips for the last 25 years and has been leading teams for the last 16 of those. A Jill of all trades, Charlotte also manages the Customer Support Leaders podcast which has 10,000+ downloads. Join Charlotte and Netomi for a candid conversation about what CX and Support leaders need to keep an eye on in the new era of customer service.

An interview with the customer service team at Lingokids. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Isn’t it time support teams were thrust into the business spotlight for something positive? We certainly think so! Join Gladly and Netomi for a conversation with industry leaders who are embracing change. We'll have honest conversations covering.

Telecommunications is a very unique industry. Let's look at key findings of how telecom companies perform at customer service.

Customer service is tough. But AI chatbots for customer service make life easier! Customer service agents love to use our AI chatbot to make their lives easy. Learn how two customer service agents (spoiler: one uses AI) go about their days and how this AI can improve your customer service.

AI Chatbots for customer service are capable of so much more than ever before. Our AI is constantly learning and improving its ability to be a full stop customer service agent. The world of customer service is changing. See the difference AI makes and why agents need more than a chatbot.