Teams | Collaboration | Customer Service | Project Management

There are many moving parts when working as a digital marketing project manager, including running a brand’s campaign, working with its audience to keep them engaged and coming back for more, and collaborating with nearly every other department within a company. With so much at stake, it's not hard to see how poor organization and execution can hinder digital marketing project management success. So, how do you get it right?

This month we’re helping you accelerate payment collection and boost your cashflow with our brand new Stripe integration. And that’s not all – we’ve also got a few work management related improvements up our sleeve!

Sometimes you work all day long, managing to do a lot of things, spinning like a squirrel in a wheel, but the result is only fatigue with no satisfaction. It is unclear how all this work heroism has brought you closer to your goal. In time management, it is called the problem of goal-setting, and its consequences can be the most devastating. Life turns into a grueling marathon with rare breaks and incomprehensible results.

We are approaching the end of Q4 and it is time to defend the IT budget for next year. It is then that, as IT managers, we ask ourselves: wouldn't it be convenient to outsource IT? Of course, this is not a simple question to answer, mainly because we need to analyze multiple factors in order to find an answer that fits each organization. So, if you're looking for a yes or no answer, we're sorry to disappoint you.

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? It seems like an oxymoron.

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

I started to think about why I’m such a fan of hers. And how, for some reason, she truly adds to my life with her words, her music, and her voice. I think as employee experience leaders we actually have a lot to learn from T. Swift.

Goal setting is an essential part of any successful plan, and there are many apps available to help you achieve your goals. Whether you’re looking to lose weight, increase your productivity, or improve your mental well-being, there’s an app for that. In this article, we have compiled a list of the best apps to track personal goals and plans in 2023.

As a business owner, you know that working with freelancers can be a great way to get the job done without having to hire a full-time employee. However, it’s important to ensure that you are not being cheated by them when billing for hours worked. In this definitive guide, we will teach you how to ensure that you are paying fair billable hours for the work that is being done. We will also give you a few tips on how to record these hours so that you can keep track of them. Let’s get started!

There’s a ton of data that is created with every support request serviced in your help desk. Every ticket comes with its set of vital time-based metrics, ticket tags, and customer ratings. When you multiply that by the average number of tickets your business receives on a daily basis, what you have is a treasure trove of insights hidden within your help desk system.