Given how competitive businesses have become in recent years, it has become the norm to make yourself stand out through SEO combined with digital marketing, making yourself more visible to online search engines. But for startups, putting yourself out there can be pretty daunting, especially with the sheer amount of information you have to digest.

In today’s digital age, employee monitoring software is increasingly being used by companies to track productivity, ensure compliance, and safeguard against security threats. While these tools can offer significant benefits to employers, they often raise concerns about privacy among employees. Understanding how to detect the presence of monitoring software on your devices is essential for safeguarding your privacy and ensuring that your work environment respects your rights.

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

In an era where market expansion can make or break a business, the success of new site openings is vital for growth. Whether you're steering the launch of a new healthcare facility or managing multiple retail branch openings, the complexities involved in these initiatives are a shared challenge.

Imagine your boss put a salesperson forward for promotion. It can all be motivating until you find out that this salesperson doesn’t have the best performance record compared to other candidates. Turns out… they spend a lot of time with your boss outside of work. Favoritism at work is real. You can work hard and always give your best but still get unrecognized just because you’re not a favorite.

Welcome to the HaloITSM new features update! This quarter, we’ve focused on integrating advanced AI capabilities, enhancing user experience, and improving operational efficiency. Our latest updates include AI-driven ticket summarisation, a robust virtual agent, and seamless integrations with popular tools like Slack and Azure DevOps.

Employee turnover is a critical metric that companies monitor closely, as it directly impacts organizational stability, productivity, and costs. Understanding employee turnover—its causes, effects, and how to calculate it—is essential for businesses aiming to maintain a healthy and productive workforce. This article delves into the concept of employee turnover, explains how to calculate it, and discusses strategies to manage and reduce turnover rates.

TeamSupport’s innovative AI Assist is designed to help agents solve problems faster with greater ease. Now we’ve made these tools even more powerful with advanced search capabilities, making it simpler for agents to resolve issues quickly. TeamSupport’s AI Assist incorporates conversational technology, drawing from historical data and previous interactions to provide detailed information and suggest relevant articles from your Knowledge Base, if you’ve set one up.

‍ As businesses increasingly adopt hybrid and remote work models, collaboration tools and effective communication have become essential for teamwork, productivity, and overall organizational success. According to a report by McKinsey, digital communication and collaboration tools like team chat apps can improve productivity by 20-30% by reducing time spent on non-essential emails and meetings.

In the realm of Greek mythology, the story of Sisyphus is a well-known tale of eternal struggle. Sisyphus was condemned by the gods to roll a boulder up a hill, only for it to roll back down each time he neared the summit. This endless cycle of futile effort has since given rise to the term “Sisyphean task,” referring to any laborious and seemingly unending task that offers no real reward or sense of accomplishment.