Teams | Collaboration | Customer Service | Project Management

Since the COVID-19 pandemic, remote or hybrid work models have gained immense popularity across industries. The BPO industry is no different, as it has not only embraced this shift but accelerated it. Because of this shift to remote or hybrid work models, BPOs have unlocked access to global talent. However, this transition comes with a new set of challenges as well.

At FOSDEM 2026, the world’s largest open source conference, David Baker (Staff Software Engineer and the original author of Element Web) and Florian Duros (Senior Software Engineer) presented an inside look at Element Web - from its early days to the bold plans shaping its future. They shared how the team is modernising the platform to be faster, more reliable and more flexible - all while keeping the experience seamless for the millions of people who rely on it worldwide.

Cold outreach isn’t what it used to be. Inbox providers are stricter, prospects are more selective, and outreach teams are under pressure to book more meetings with fewer resources. This results in common frustrations for modern sales and growth teams—including low deliverability, poor reply rates, and unreliable data. Now that volume no longer delivers the results it used to, smart sending is what decides whether outreach efforts succeed or fail.

One of the unsung challenges of running a client service business? Planning for those in-flight “maybe” projects that can often take just as much effort as confirmed ones. And when you don’t have the right tools at your disposal to assist in that planning, it’s easy to waste time, duplicate work, or lose visibility altogether while waiting for the pieces to come together. That’s why we’ve doubled down on Tentative Projects in Teamwork.com!

Success depends on more than technical knowledge or formal qualifications. The ability to manage yourself effectively plays a major role in both professional and personal life. This ability is known as self-management. Self-management skills affect how well you use your time, stay focused, handle pressure, and follow through on responsibilities.

If you run a business in 2025, your email address should be on your own domain, something like name@yourcompany.com, not a free inbox. A custom domain immediately looks professional, improves email deliverability and security and gives you control over branding. Clients, partners and even spam filters treat domain based email as more trustworthy than generic addresses.

Multi-site support puts pressure on help desk teams. This often happens in regional offices, retail stores, plants, or distribution centers, where teams must balance local and organization-wide priorities. A centralized help desk can solve this, but only if it’s built to handle multi-location support properly. When routing depends on manual steps, visibility drops by site, or local teams lack the right access, centralization adds friction instead of reducing it.

Consultants around the world need a versatile solution to accurately track time and accrue billable hour tracking. In 2026 and beyond, they need the best time tracking software for consultants. The tool provides multiple ways to automate time tracking, freeing up valuable hours. Written by: Sagar Modi.

Discover the 7 best employee time tracking apps and compare their features and pricing to find the option that’s the best fit for your team.

Employee burnout rarely shows up as a sudden breakdown. It builds quietly through small, repeated signals that are easy to overlook when teams stay busy and work keeps moving. Leaders who spot these signs early can reduce the risk of burnout before it turns into disengagement, performance issues, or turnover. The 7 employee burnout signs leaders should never ignore are: These signs often appear long before employees speak up or consider leaving.