Teams | Collaboration | Customer Service | Project Management

Project management might feel like an internal affair, but it’s really all about the client. Client feedback should be encouraged at every stage of the process to enable your teams to deliver the best projects. Here, we’ll take a deep dive into the role of client feedback in successful projects. We’ll explore why feedback is so important, discuss how to respond to negative feedback, and provide some best practice tips to help you collaborate more effectively with your clients.

Putting your finger on exactly what makes a great creative team can be surprisingly complex. Of course, creativity is a must, but having a team full of creatives with no standardized way of working or leadership can quickly lead to chaos. In this blog post, we’re going to look at how digital agencies and businesses can harness the creativity of their teams.

When managing projects with Scoro, there’s really nothing you Gantt do (was that too much?). With this update, we took our users’ feedback on board, improving the Gantt chart even further and tweaking the chart usability to fit various workflows. See what we’ve been up to.

With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office. However, you first need to ensure your workplace is well-equipped to tackle the several challenges brought by the pandemic. And for that, you need a back to work checklist. Creating and implementing a well-thought-out checklist will ensure you’ve considered every challenge and prepared for any possibility.

Overworking reduces employees’ productivity levels, and this makes it bad for business. Research shows that there is a correlation between overworking and the productivity level of an employee. Besides, overworked employees usually perform poorly in their duties. Many studies show that workers’ productivity level is higher when they work for less than 40 hours per week instead of working more than 50 hours per week.

There’s no denying the key role project deliverables play in completing projects on time, on budget, and with minimal friction. They help set stakeholder expectations, instruct your team members, and provide you with a step-by-step action plan for achieving your project’s goals. When you consider their wide-reaching implications, it becomes clear that you can’t afford to coast by with only a surface-level understanding of these critical project elements.

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. Customers also expect support to be available 24/7 via self-service and AI solutions such as chatbots.

As organizations reimagine the future of work and the hybrid workplace, the employee digital experience will emerge as a key component to maintaining company culture. The past year has led companies to create experiences for their employees that are personalized, engaging and built on connections with a source of truth.

In the last few months, we have been working on a new Apps framework for developers. The idea behind this framework is to make it easier for more developers to integrate external applications or their own applications into Mattermost. But wait a moment, don’t we have Plugins for that? Yes, but Apps provide some advantages to developers over Plugins.

Risk managers are facing possibly their biggest challenge in these pandemics hit times. Increasing regulatory pressures, complex demand from remote worker management, aligned with previously unseen volumes of data. This perfect storm of circumstances is driven by the complexity and demands of risk management, each with their own unique compliance and regulatory challenges. Across all sectors, radical transformation is required to address increasing internal and external challenges.