Teams | Collaboration | Customer Service | Project Management

Support inboxes aren't just filled with customer requests. They're also flooded with spam, promotional emails, automated notifications, and other non-support conversations that distract agents from customers who actually need help. Freshdesk's Email AI Agent clears that noise out on its own, auto-closing the spam and non-support stuff, and flagging anything it's unsure about for a human to check. Your team gets to focus on the customers who actually need them.

What is AI really doing for the enterprise — and what's just hype? At the SAFe Summit 2026 in Amsterdam, Renaud Granier (Accenture), Zach Brown (Atlassian), and Saahil Panikar (Atlas Revolutions) sit down for an unfiltered conversation about the state of AI in business today. From the difference between prediction and reasoning, to the growing problem of AI sprawl, to why change management might matter more than the technology itself — this is a must-watch for anyone trying to make sense of AI in their organization.

“Let’s talk” just cost someone their entire afternoon. Confetti says the answer was a Loom all along.

Welcome to the July edition of What’s new in Asana, our monthly product update. Key moments: Create permissions in RBAC: Use RBAC to create permissions so super admins can control who can create projects, portfolios, goals, public teams, and read-only links. And remember to follow us on our other social media channels: LinkedIn - / asana Instagram - / asana.