How can I send CSAT surveys via email?
Learn how to send customer satisfaction surveys via email to understand the quality of your support.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
About Zendesk ticket fields. (2025)
Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.
TI-Messenger is moving to Matrix 1.15
Gematik recently announced its intention to rebase its TI-Messenger specification on Matrix v1.15, which brings important improvements to TI-Messenger. The suggested changes are substantial and will have material impact on all TI-M implementations. Currently the changes to the specification are in the commenting phase and all vendors are being asked to understand what it means for their implementations.
10 Agile Collaboration Tools In 2025
Managing projects in 2025 is no longer just about assigning tasks and hoping deadlines are met. Small teams and businesses need tools that adapt quickly, provide real-time visibility, and keep collaboration simple. Agile collaboration tools make this possible by bringing sprints, Kanban boards, task tracking, and progress reports together in one place, along with milestone tracking to help you track project progress at every stage.
Unlocking Zendesk: The 'Not Present' condition
Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition. In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.
Unlocking Zendesk: Ultimate keyboard shortcuts
Unlock hidden speed in Zendesk with these powerful keyboard shortcuts. In this episode of Unlocking Zendesk, expert Jude Kriwald walks you through the essential shortcuts every Zendesk user should know to save time and work more efficiently. From jumping straight to your views, to creating tickets on the fly, to instantly pulling up macros and submitting tickets with a keystroke, you’ll wonder how you ever worked without them.
My Calendar" is much more than your "normal" calendar
"My Calendar" in Teamwork.com is so much more than your "normal" calendar.
Top 3 Confluence Whiteboard AI Features! | Atlassian Answered
Confluence Whiteboards have wide variety of AI features to supercharge your collaboration and productivity. In this episode of Atlassian Answered, we run through run the top AI features! About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
XNXP Personality Traits: Unlock Workplace Productivity & Collaboration
As humans, we have all been curious about our personality traits. Usually, we ask others to tell us. However, that’s not how it works. Everyone has a different perspective on you. So, only you can recognize your personality traits and whether you qualify as an XNXP personality type. In today’s blog, we will discover the different XNXP personality traits and how they affect workplace productivity and collaboration. Plus, we will also discover how you can discover your personality the easy way.
Rovo AI in Jira: Project management, reimagined | Atlassian
Jira is project management, reimagined. AI-powered workflows, enterprise-grade search, and out-of-the-box Rovo Agents are integrated seamlessly into Jira. It’s the only project management tool you need to accelerate how teams come together to reach great outcomes with less effort. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.