Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

4 easy steps for creating an effective knowledge base

A knowledge base is an internal or customer-facing library dedicated to a specific topic, product, or service. The goal of a knowledge base is to be a repository of information for those who are learning about a topic, so they can find the information they need. Knowledge bases can help customers find answers to questions they have, which helps minimize customer service requests. Learn how to increase customer satisfaction by following four easy steps.

Virtual team: 10 ways to build a collaborative culture

If we learned one thing in 2020 it’s that remote work is possible. The myths that virtual teams are less productive, it’s impossible to connect through just a screen, or that remote work reduces career growth have officially been busted. According to the 2020 state of remote work report, almost 70% of full-time workers in the U.S. worked from home during the COVID-19 pandemic.

Improve Your Utilization Rate: 8 Ways to Increase Billable Time

To maximize profit margins for your agency or consultancy, you need to know how efficiently you’re using your team’s time. Low utilization rates signal lost opportunities to bring in revenue. By boosting them, you can better support your bottom line and keep your team engaged. Use our top nine tips to monitor and improve utilization rates across your organization.

Top 7 Project Budgeting Software to Use in 2025

Just imagine: You’ve got this amazing project lined up with a top-notch team ready to roll and great expectations to meet. And here lies the difference between success and otherwise: the budget. Every project manager faces the problem of on-the-dime tracking every dollar spent, forecasting expenses, and guaranteeing that he or she will not allow him- or herself to go wild about expenses outside of the budget.

How to Improve Business Productivity: 19 Strategies for Success

Business productivity refers to the efficiency with which a company converts resources—such as labor, capital, and materials—into valuable products and services. It is a key metric for measuring the overall performance of a business, ensuring that operations run smoothly while maximizing output with minimal waste.

OKR vs. KPI: Which goal-setting framework is better?

OKRs and KPIs are both methods of performance management, but they can help you reach your goals in different ways. OKRs are a goal-setting framework, while KPIs track goal performance. In this piece, we explain how to combine the benefits of these frameworks to improve business performance. OKRs and KPIs may look a bit like alphabet soup at first glance, but these acronyms are valuable ways to set and achieve goals.

Rethinking performance, pay reviews & career growth with Zoe Blogg

Are performance reviews a waste of time—or your agency’s secret weapon? Too often, agencies treat performance management as a checkbox exercise, bogged down with vague feedback and awkward salary conversations. But Zoe Elizabeth Blogg, Operations Director at Reboot Online, has built a system that actually works. From structured performance reviews to proactive (quarterly!) salary reviews, Zoe’s created a process that keeps teams engaged, managers confident, and top talent sticking around—all in a fully remote, four-day workweek agency.

12 Best Habit Tracker Apps for 2025

According to research, an average person takes between 18 to 254 days to form a new habit. Several factors affect this pace in an individual—right from their motivation level to the complexity of the habit they’re practicing. However, consistency often makes the biggest difference! Studies suggest that people who regularly practice a habit are more likely to master it faster than others. That’s not all—it also positively affects their productivity and proficiency in that skill.

How to write an effective project objective, with examples

You finished your project, now what? If you don’t have a system in place to know what your project objectives are, you don’t have an easy way to know: Did your project succeed? Did you hit your goals? Or did you miss your target? Crafting a project objective isn’t hard, but you have to make sure it’s a measurable, helpful way to evaluate project success. This guide will help you get started with project objectives and supercharge your project management skills.