Teams | Collaboration | Customer Service | Project Management

Knowledge sharing is the act of developing processes to help an organization access important information across multiple teams. In this article, we discuss different types of knowledge your team may want to document and actionable tips to build a knowledge sharing culture within your organization. Sharing information is something we do every day. A quick text, a conversation over coffee, or even a phone call are all examples of knowledge sharing. Knowledge sharing in the workplace is equally prevalent.

Problem framing is a thinking method used to understand, define, and prioritize difficult business obstacles and issues. In this article, we cover how problem framing can help keep your team in the know and solve inefficiencies. In today’s complex working environment, it can be hard to come together as a team to solve problems. Lucky for you, there’s never been a better time to discover problem framing.

Are staffing issues, employee turnover, or high labor costs draining your business? Imagine running a business without a clear way to manage your employees. Without workforce management analytics, you never know how many employees will show up or when you’ll be short-staffed. Some days, you have too many people on duty, wasting money. On other days, you don’t have enough, causing stress, delays, and unhappy customers.

If you can’t match projects with the right pricing model, you’ll end up leaving money on the table. Look over these five agency pricing models and find out which ones can best support your unique services and profit targets.

Cash flow is the net amount of money that moves in and out of your agency during a given time period. This includes: A positive cash flow means your agency earns more than it spends, while a negative cash flow indicates higher expenses than income. Managing cash flow effectively is crucial for smooth operations. With a positive cash flow, you can cover payroll, pay contractors on time, and set aside funds for unexpected delays, late client payments, or contract cancellations.

Want to keep your projects running on time and within budget? Resource scheduling is the secret to making it happen. It ensures you have the right team, tools, and resources at the right moment, minimizing waste and maximizing productivity. In this guide, we explore resource scheduling best practices, how the right software can keep your projects on track, and how to build a successful project schedule.

Value streams are a way to visualize the series of steps that take place in order to provide value for your customers. These steps start when a customer makes an initial request and end when the customer makes a final interaction. Learn how to understand your value streams so you can help teams create customer-centric workflows and processes that provide your final customers with value. Your customers are your greatest asset, and to keep them happy, you have to provide them with value.

Being a manager is tough, and managing a remote team is even more so. Whether you're newly remote or you've been managing remote and hybrid teams for a while, there are specific tools and techniques you can implement to boost remote collaboration. Being remote isn’t better or worse. It’s just different.

Strong communication is the driving force for everything you do at work. As a project manager, it’s your responsibility to set the tone for how your team members communicate with one another. In this piece, we discuss the importance of team communication and provide strategies for how to improve engagement in the workplace. Your communication style says a lot about you as a leader. Are you supportive and relaxed as you guide your team through creative projects?