Teams | Collaboration | Customer Service | Project Management

Have you ever felt like no matter how much you work, it’s never enough? You stay late, skip breaks, and push yourself past exhaustion. Yet your to-do list keeps growing. At first, it feels like dedication. But then, the fatigue sets in. You wake up tired, struggle to focus, and wonder why you’re constantly overwhelmed. Work takes over your evenings, weekends, and even your thoughts when you’re supposed to relax. If this sounds familiar, you might be ignoring the signs of overworking.

If you’ve ever struggled with mapping project tasks or keeping track of dependencies, we have the perfect solution for you. A PERT chart, also known as a PERT diagram, is a tool used to schedule, organize, and map out tasks within a project. PERT stands for program evaluation and review technique. It provides a visual representation of a project's timeline and breaks down individual tasks. These charts are similar to Gantt charts, but structured differently.

Managing a project can be overwhelming, but with the right tools, it doesn’t have to be. Project dashboards give you a real-time, visual snapshot of your project’s progress, helping teams stay organized, track key metrics, and make smarter decisions. Whether you're managing project timelines, budgets, or resources, a project dashboard keeps everything in one place, saving time and improving productivity.

The Pareto principle (also known as the 80/20 rule) is a phenomenon that states that roughly 80% of outcomes come from 20% of causes. In this article, we break down how you can use this principle to help prioritize tasks and business efforts. When you get into the office in the morning, what's the first thing you do? Most people grab their caffeinated beverage of choice, check their email, and prioritize their tasks for the day. But what techniques do you use to identify what needs to get done first?

Workcations are a work and travel trend that combine working and taking a vacation. They’re on the rise, thanks in a large part to the increased location flexibility and rising worker burnout. Taking a workcation might be just what you need to destress, recharge, and get motivated—as long as you plan it the right way.

A request for information (RFI) is a document a company sends to vendors to gather information on vendors’ available services, qualifications, and products. RFI documents can include everything from general goals and objectives to evaluation criteria and submission details. An RFI template makes it easy for your team to find the best vendors to help you complete new projects. Learn how to create an effective RFI process and when to use one.

This month, we’re focusing on work management improvements. We’ve improved the visibility of time off in the Planner, added week date tooltips in the Booking tool, and more. These changes may be subtle, but they’ll help you work smarter every day!

Do you unknowingly frustrate your team with too much control? Imagine trying to assemble furniture, but someone constantly hovers over your shoulder, correcting how you hold the screwdriver, when to tighten a bolt, and how fast you should work. This is a classic example of micromanagement that creates frustration rather than efficiency.

Action items are follow up tasks that you create from a meeting. They should be clearly defined with a description and a deadline, and help bring the conversations you have in meetings to life. Here, we’ll show you the benefits of creating action items, how to create them, and potential mistakes to avoid. It's the end of a successful project kickoff meeting and your team members are ready to move forward to execute everything that was decided in the meeting.

Change management is an approach for managing organizational changes, which can include processes, infrastructure, or technology. The goal is to implement changes smoothly, with minimal risk to users. In the help desk context, the process is usually in reference to IT change management. This article outlines a basic IT change management process with OneDesk. You can change this flow as you see fit in order to align with your organization or goals. A change management process involves.