Teams | Collaboration | Customer Service | Project Management

Messaging

High-trust collaboration: Real-world lessons from implementing Mattermost at scale

Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?

Courier Live: Controlling IoT using the Webhook Provider

Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

What's What at Zendesk: Stay connected in real-time with social messaging

Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.

What Is Omnichannel? (And Why It Is So Crucial For Businesses)

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.

How Self Organization Impacts Work Results

Being organized and having a work ethic may increase the productivity of your performance. It also helps reduce stress and tensions at work because you have everything planned out, and you deliver top quality services. But what are the most important elements of self-management at work? And, most importantly, how do your organization techniques impact your performance. In this article, you’ll find key aspects of self-organization along with some tips to become better at planning your work.

Mattermost Integrations Guide, Episode One: A New Hook

One of the great things about Mattermost is how well it integrates with all the other systems you use. But this flexibility can make it difficult to figure out which integration to use for each purpose. This series will review the various ways Mattermost can connect to other systems to give you an idea of what is possible and when to use what method.

All aboard! Rocket.Chat 3.6 is here

The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about. To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the features and improvements can be enjoyed by everyone – everything is available on our Community version. *If you wish to view the complete list of updates, click here.