Teams | Collaboration | Customer Service | Project Management

Messaging

Zendesk Launches Discord Integration Enabling Seamless Customer Support Within World's Largest Gaming Community

SINGAPORE – August 14, 2018 – Zendesk, Inc. (NYSE: ZEN) today announced an integration with Discord that makes it easier for game developers and publishers to solve customer service issues directly in Discord without interrupting game time.

An overview of Troop Messenger - The Business Messaging App

Troop Messenger, a team chat application is loaded with the best of features any business chat would acquire for prosperous growth of a business with seamless team collaboration as its base. With features like unlimited chat storage, audio/video calling, location sharing, Unlimited Group creation, Broadcasting and many more, Troop messenger promises to provide everything needed for a successful team collaboration

Is your video conferencing solution really secure?

Whether it’s a weekly team meeting, or a quarterly board meeting - video conferencing has become one of those ubiquitous technologies that we all take for granted. However, while many enterprises have large-scale deployments of conferencing tools (such as Cisco Webex), many still default to desktop apps like Skype, Slack, or even Whatsapp for real-time, ad-hoc video calls between employees (and even their clients).

HipChat users: What should you consider before committing to Slack?

The news that Slack has acquired the intellectual property behind Atlassian’s HipChat and Stride chat and messaging services, has left its users wondering, “What next?” All that’s clear is that Atlassian will be discontinuing HipChat and Stride and providing a migration path to Slack for users. When that happens, and what that actually means is unclear. So, if you’re one of those users, and you’re considering your alternatives, what should you be thinking about?

Zendesk Launches Integration with WhatsApp Business Solution

SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.

Facebook Messenger, WhatsApp, and Wickr Me the most frequently blacklisted apps in enterprise

Facebook Messenger, WhatsApp, and Wickr Me are the most frequently blacklisted Android apps by enterprises, according to a new 2018 study. The Q2 ’18 Enterprise Mobile Security Pulse Report from security provider Appthority, looks at the mobile apps most commonly used in enterprises, and also the apps most likely to be blacklisted by IT teams.

Are your employees oversharing on Slack?

Deploying modern, digital workplace solutions have become a prerequisite to increased team collaboration. One of the most visible (and obvious) examples of this are messaging and chat applications. Where email was once the tool of choice for internal team communication, services like Slack have today become the default option for many. However, I’ve noticed a disturbing shift in the way these tools are used.