What's What at Zendesk: Stay connected in real-time with social messaging
Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.