Connecting strategic planning to your work allows your marketing team to work faster and provides leaders with clarity.

Connecting goals to your work allows you to bring your biggest, boldest company visions to life.

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.

This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.

Best Employee Productivity Monitoring Software for in-house & Remote Teams.

In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

We have a special episode this week with not one, but TWO guests! Dr. Bob Sutton is an organizational psychologist at Stanford University and best-selling author of eight books. He studies leadership, innovation, organizational change, and workplace dynamics. Bob’s main focus over the past decade has been scaling and leading at scale - how to grow organizations, spread good things (and remove bad things) in teams and organizations, and enhance performance, innovation, and well-being given the distinct challenges in big organizations.