Teams | Collaboration | Customer Service | Project Management

Latest Videos

Rethinking communication: The benefits of an email-free environment with Ellen Maier

This episode features an interview with Ellen Maier, Human Resources Director at Zignaly. In this episode, Shawn and Ellen discuss creating trust within a remote team, the importance of personal connections in the workplace, and benefits and practices of being an email-free organization.

How to scale customer support in the AI era, with Zendesk + HyperJar

How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.