Teams | Collaboration | Customer Service | Project Management

Omnichannel AI Agents Live Demo: AI Summit Deep Dive

At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

AI Agents and the Future of Teamwork | Atlassian

Whether you call them AI agents, copilots, or teammates, there’s no shortage of talk about how these tools will redefine the workplace. A recent study shows 82% of companies plan to adopt AI agents within the next 1-3 years. But the real question is: how will these agents impact not just individual workflows, but how teams operate as a whole? AI agents are more than just task assistants; they play a crucial role in alleviating everyday friction and fostering smoother collaboration. The challenge lies in designing agents that not only manage routine tasks but also enhance overall team productivity.

The Culture Killing Habit You've Gotta Stop w/ Cas Majid

As the saying goes, “Culture eats strategy for breakfast.” But what if you’re killing your culture without even realizing it? Cas Majid, multiple-time agency founder & CEO of Wow Group, an agency to agencies, found himself in a similar situation. Realizing where one leadership habit was creating a nearly toxic work environment in his agency. In today’s conversation with Cas, you’ll hear: Other Resources Mentioned in Today’s Episode.

Live TSU Webinar October 2024: The Bots are Back: Smart Conversational Bots

In this webinar, we'll show you how to effectively set up and customize any of our variety of chat-bots. Join us and we dive into how to engage your customers, gather information, qualify leads and opportunities, and help your customers self-serve just by using a Bot.