Founder, creative facilitator, and author of Creative Process Design: A Methodology for Team Ideation and Co-Creation, Alejandro Masferrer from Trigger leads this VMUG giving you the tools to identify and solve team frictions together (because collective intelligence beats individual intelligence any day).

The rest of the Courier team and I have been building an exciting new way to design, send, and monitor all of your app's user notifications. As you may have heard in my video above, we understand that notifications are difficult to get right. So much so that most of us aren't excited about receiving many of them.

On Thursday, June 24th, the community hosted an event on the newer features in Zendesk Sell. We discussed new updates to roles and permissions that can help you manage users, the improvements between Sell and Support, and how to create a seamless experience for your customers.

"Customer Sentiment is the greatest call center invention in the last couple of years" - Thomas Laird. But what exaclty is Customer Sentiment and how is it a game-changer for call centers? Find out in this video as Thomas explains it in detail.

When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!

With OneDesk’s Project Management features, you can optimize your team management, project management, and portfolio management. You can also plan and schedule projects, and more. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

In this video, we show you how to create response templates to have an easy way to answer customer questions and inquiries quickly within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

In this video, we show you how to update your notification templates to have an easy way to notify your customers or team members within StartingPoint. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.