Why is Customer Sentiment More Valuable Than NPS and CSAT?
Jun 24, 2021
When you talk about measuring customer experience, which one is the best?
Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track.
Watch the full video to find out why!
#customersentiment #NPS #CSAT #callcenter #callcentermetri