Why is Customer Sentiment More Valuable Than NPS and CSAT?
When you talk about measuring customer experience, which one is the best?
Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track.
Watch the full video to find out why!
#customersentiment #NPS #CSAT #callcenter #callcentermetri