TeamSupport's New User Training June 2021
June 2021 TeamSupport New User Training. Join us to learn the exciting features and benefits of becoming a TeamSupport User.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Latest Videos
Miro for Webex Messaging
Add Miro as a tab to a Webex Messaging team space to bring seamless visual collaboration into Webex without toggling between tools. Add Miro directly from your Webex App.
Reporting and Analytics with Jira Align
atch this video to gain an understanding of Jira’s Align’s reporting and analytics capabilities at the program, portfolio, and enterprise levels. Take advantage of Jira Align’s out-of-the-box reports that help answer common business questions or build your own reports.
New JQL editor in Jira - Demo Den July 2021
Kyle, a software developer on the Jira team shows off the brand new JQL editor and talks about how the new editor will help your team be more effective in writing JQL queries. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers. Thanks for watching and don’t forget to subscribe to our channel!
OneDesk - Getting Started: Analytics
OneDesk offers a dedicated Analytics app that allows you to monitor data about your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk - Getting Started: Project Roles & Permissions
In OneDesk, you share data with users at the project-level, allowing you to control which users get access to what projects and what roles they will have inside that project. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk - Getting Started: Customer Organizations
In OneDesk, your customers are grouped into customer organizations. Customer Organizations represent the companies that your customers belong to. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk - Getting Started: Teams
OneDesk lets you organize your internal users into Teams, allowing you to share projects with one or more teams of users at once or communicating with a whole team. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
How do we do analytics in a hyper-growth environment?
Miro's Head of Growth and Head of Product Analytics shares their approaches for building analytics disciplines at a fast-growing tech company to create a niche market in the business-to-consumer-to-business (B2C2B) productivity space. By comparing two analytics areas — product and growth — we discuss a centralized-embedded organizational approach, roles and career trajectories, stakeholder management, and prioritization practices.
OneDesk - Getting Started: Customer Apps
OneDesk gives you several customer-facing applications that you can put on your website, giving your customers different ways to communicate with you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.