Teams | Collaboration | Customer Service | Project Management

When we talk about remote working, it is not a completely new concept that is being discussed now, but it was earlier limited to one or two people in the business at higher ranks of founder or CEO level who can do their work while traveling to different locations and working on their own schedule. Yes, the basic definition of remote working is working from home rather than in an office.

Employee advocacy happens when employees talk or post positively about their company or its products and services—and their praise is just naturally promotional. A purposeful employee advocacy strategy helps facilitate the creation and distribution of this praise, combining it with targeted, quality content that amplifies company awareness and market perception.

It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.

If the last year taught us anything, it’s that we must stay flexible and agile in response to market conditions. From the ongoing effects of the pandemic to the war in Ukraine and cost of living crisis, 2022 saw customer service businesses rocked by new obstacles and challenges that forced them to evolve their customer experience (CX) approach to navigate the changing landscape.

TouchCare’s sales team recently expanded. It was at this point COO, Juliet Frerking knew it was time to bring in a system of KPIs to support the team’s growth and set them up for success. But how would she decide which KPIs to track, and which metrics to ignore?

During the last years, remote support has become a crucial component of IT Service Management (ITSM), as organizations increasingly embrace remote work and teams are distributed across different geographical locations. In order to address this new scenario, IT teams have turned to remote help desk software to efficiently provide support and resolve issues from a distance, regardless of where the agents and customers are located.

Chrome store is a huge reservoir of extensions that can bring wonders to your mind. However, apart from all those apps, a few standout, known as Chrome extensions for productivity. The digitized workplace has brought a lot of distractions that eventually eat your time away, and no matter how busy you act, you look desperate at the end of the work week to fulfill the agenda.

Insightful has triumphed in G2's Spring 2023 report, winning 17 top awards in the employee monitoring software category. Our innovative software features, exceptional customer satisfaction, and user-friendly interface have solidified our position as a global market leader.

In this blog post, we explore how HR managers can take advantage of employee monitoring software to address the unique challenges of remote team management, and how Insightful's software can provide the support they need.

Unlock the full potential of outsourcing with Insightful's employee monitoring software. Learn how to track remote employee productivity and work hours, ensuring success across key metrics like cost savings, quality, flexibility, and more.