As with any customer support channel, there are tried-and-true ways, as well as less effective ways, to offer live chat to your customers.

Over the years, we have seen an explosion of different communication channels. With this rise, the real challenge lies in choosing the right communication that suits your business. It is also important to look out for emerging trends in customer communication and start adapting to them. As businesses scale, it becomes even more challenging to be able to communicate effectively with every customer. To survive in this competitive market, one critical factor is enhanced customer communication.

Whether you’re a software developer, a marketer, or the CEO of your own company, collaborating with people is invariably a part of your job description. Many of us have worked with people we don’t agree with or sat through meetings which could have gone better. We may have also observed minor misunderstandings between people, that could have been solved then and there, but rather linger on and have a negative impact on the relationship.

Today marks five years since the start of the Mattermost open source project! We reflected on this exciting journey and reminisced about our missteps along the way. We’ve had many laughs and wanted to share them with our community.

Wondering how to keep track of your employee attendance efficiently? While monitoring employee attendance is an important activity for any organization, some of the methods that most businesses use are largely outdated and inefficient. But don’t worry! This article highlights 4 modern methods of monitoring employee attendance. We’ll cover each of these methods’ pros and cons to help you make your choice.

How well do you really know your customers? It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. But what about prospective, or future, customers? Is it worth the time to get to know them as well? Yes, it absolutely is. And for some of the same reasons as we talked about in Part 1.

June 22, 2020 Over the past few months we’ve seen the world change before our eyes. Here at Miro, we’ve seen first-hand how collaboration habits have evolved as companies worldwide have shifted to remote work. The differences are evident in how teams are using our product, every day. We’ve been closely observing these developments and identifying ways to respond to them.

When you close your eyes and imagine the future of work, what comes to mind? How do teams work, collaborate, stay engaged, and find mindful focus? For years, Asana has been on a mission to help the world’s teams thrive. As a leading work management platform for teams of all sizes, we’ve been at the forefront of answering these questions and solving the collaboration challenges of tomorrow. In 2018 we shared our product vision with the world, and made it a reality for customers.

Shadow IT is when employees use unapproved software, apps, and devices to do their jobs. Typically, employees have good intentions and may turn to various ad-hoc services to get their work done because they don’t believe their employer provides them with a good solution. Since the 2020 Coronavirus outbreak, surveys of IT professionals have revealed that the rise in employees working from home has generated a surge in this practice.

While the general use of customer relationship management software (CRM) has become the industry standard, it hasn’t always been this way. Over time, as customers have come to expect a more efficient experience, companies have turned to various ad hoc solutions to manage their customer service offering. Now, it’s not enough to know just a few things about your customers.