Teams | Collaboration | Customer Service | Project Management

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.

A recent security incident has raised serious concerns across the IT industry. Firewall vendor SonicWall confirmed that all cloud backups of its customers’ firewalls were stolen in a large scale breach. What was initially described as a limited issue has now turned into a data leak affecting every organization that used SonicWall’s cloud backup service.

Telephony adherence shows logins, not productivity. Learn how Insightful turns adherence into proof that strengthens SLAs, trust, and client relationships.

Remote engineering teams often struggle to balance autonomy with accountability. This article shows how Insightful helps leaders restore visibility and keep delivery on track.

Exactly like team collaboration tools can do wonders to your employees’ productivity and business efficiency; your daily habits have the power to improve your life. The habits, like most things in life, necessitate effort and determination. To realize your full potential, you must direct your path through daily habits that prepare you for success. A recent study found that it takes 21 days to acquire a new habit. Are you ready to take on this journey with full force?

When Andrew Villamor, Operations Associate at Washmen, starts his workday, hundreds of luxury garments are already moving through production at The Finery, the laundry company's luxury garment care service. Some are designer handbags; others are couture dresses, tailored suits, or delicate blouses from brands like Louis Vuitton, Chanel, Dior, and Tom Ford. Many are worth thousands of dollars, and every one requires precise treatment.

Organizations are pouring millions into AI initiatives while missing fundamental questions about business value. The pressure to “do something with AI” has created a dangerous blind spot: confusing activity with progress. Having an AI strategy isn’t the same as having a strategy that works.

Keeping track of all my marketing campaigns used to feel impossible. Between blog posts, social media, and client approvals, I was constantly struggling to remember what was due and when. Testing out different marketing planning tools changed all that. From day one, I had a clear view of every project, could assign tasks in seconds, and actually enjoyed planning instead of stressing about missed deadlines and missing assets.

Employee productivity is entering a new era—driven by AI, data, and intelligent insights. The days of relying on manual reports, outdated timesheets, and fragmented tools are behind us. Today, leaders have the ability to see how work truly happens, aligning performance with engagement, efficiency with well-being, and productivity with purpose.

For the third year in a row, Simpplr has been named a Leader in the Gartner Magic Quadrant for Intranet Packaged Solutions. Gartner’s rigorous evaluation recognized Simpplr for Ability to Execute and Completeness of Vision, reaffirming our commitment to excellence.