Teams | Collaboration | Customer Service | Project Management

Divergent thinking is a core capability for creative problem-solving and innovation, especially in product management, where generating a broad spectrum of solutions is vital for staying ahead and delivering real value. By understanding what divergent thinking means, and how to leverage it, product teams can transform how they approach challenges, make decisions, and build products that matter.

“What export options does Microsoft Teams have these days?” I wondered. I was rounding out the context for a new blog post about the barriers Slack puts up to exporting your message history, and accessing your own messages via the API. As it turns out, a documentation page Microsoft published in February 2025 proclaims: Finally! We could now build a Teams-to-Zulip import tool without having to string together disparate paid APIs.

Summary: Tired of working long hours with little rest? The 2-2-3 shift schedule comes to the rescue. It gives you two days on, two off, then three on. This cycle runs every four weeks. You get better balance, adequate rest, and full, continuous coverage. It also fits your natural sleep cycle, or circadian rhythms. That means less burnout. More energy. Higher employee satisfaction. This guide shows how it works and why it works so well. So, let's get to it.

Whether for cross-training, in the city or even at the club – there is currently no getting around the running shoes from On AG. The success story began in Switzerland in 2010 and has made waves worldwide. This is also reflected in the innovative company’s financials: in the first quarter of 2025, On AG generated over 726 million Swiss francs in revenue – an impressive increase of 43 % year-on-year.

At first glance, filling out a timesheet might seem like a small, routine task. But timesheets play a much bigger role than most people realize. For many employees, timesheets feel tedious, confusing, or even unnecessary. Industry statistics show that businesses lose up to 7% of gross payroll due to time-tracking problems such as manual timesheet entry, misreported hours, or even time theft.

Wire and Agilimo have entered a new partnership aimed at making sovereign communication a reality for governments, regulated industries and enterprises across Europe. Wire brings its secure collaboration platform, already used by more than 1,800 organizations worldwide.

This collaboration marks a major milestone: M-Files is the first document management solution to be native with Microsoft 365. That means you get all the built-in capabilities of Microsoft 365 with M-Files – including co-authoring, collaboration, Copilot, and Purview. With deep integration into Microsoft 365 Copilot, M-Files content can now be used to generate insights, automate document-related tasks, and streamline decision-making across the organization. AI-Driven Efficiency and Insight.

Higher hours do not prove sincerity but hide inefficiency and stall success. Don’t you think counting the hours is only valid when every employee receives quantifiable work of an equal difficulty level and volume? In addition, every employee is equally dedicated and productive. Has it ever been the case? On the contrary, the overemphasis on hours may lead to: These possibilities reveal why IT leaders have discarded the hour-based system for measuring employee engagement.

In B2B customer support, First Response Time (FRT) is more than just a metric—it’s a signal of reliability, efficiency, and customer respect. That first reply tells a customer: we hear you, and your issue matters. In highly complex B2B environments, though, delivering fast first responses isn’t simple. Tickets often involve multiple stakeholders, technical depth, and service-level agreements (SLAs) that raise the stakes. Still, getting FRT right pays off.

We entered the UK public sector market with a simple belief: government organisations deserve employee experience technology that matches the importance of their mission. Today, that belief has evolved into a thriving partnership with some of the UK’s most critical public institutions.