Teams | Collaboration | Customer Service | Project Management

In today's IT industry, customer experience is often lauded as essential to a company's success. But what about the employees? They're actually interfacing with customers daily, so their experience is just as significant – if not more so. That's why enterprises are looking to build out digital employee experience programs, according to HappySignals’s latest report.

According to Gallup, the U.S. employee engagement slump continues. The ratio of engaged to actively disengaged employees has been falling consistently since 2019, hitting a recent low in 2022 of just 1.9 to 1. For every 19 engaged employees who are out there giving a company their all, another 10 are actively working to undermine those efforts. On the surface, it might sound like the balance is in favor of engagement. After all, there are almost two engaged employees for every disengaged one.

Financial services are an industry in transition. Digitization touches almost every aspect of business, and the impact of digital technologies will only increase in the upcoming years. With changes in technology, the very core of finance - like transactions and related processes - is changing. This impacts other areas of business, too. Customers are expecting better digital services, meaning that the way teams collaborate also needs to transform and digitize.

Remote working has become increasingly popular in recent years for several reasons as it saves you on transportation costs and gives you the flexibility to work from anywhere in the world. However, you must first decide which countries can offer the best remote working environments before you can work from another country. This blog post will highlight the top 10 countries to work remotely.

In an era ruled by superior customer experiences and businesses converging towards being more customer-focused, digital transformation is a priority for all top business leaders. But not all digital transformation efforts yield successful outcomes. Organizations don’t always see the expected results immediately and often lose the stamina to witness the sustained impact of digital transformation. At times, these digital adoption projects are even halted due to specific challenges along the way.

Payroll management is not an easy task, as many companies state it as a very tedious and time-consuming job. And when done manually, it holds a lot of errors during payroll. The payroll processing consists of employee salaries, bonuses, and deductions.

Depending on the size and importance of the project, the project manager must systematically present project management report on its implementation to interested parties – colleagues, clients, and investors. What are the reports for? Thanks to them, it is possible to quickly and objectively assess the state of work execution, and reschedule certain points related to the project budget, work deadlines, etc.

Subscribers to our blog and podcast series know that Simpplr strives to share tips, tricks and best practices for connecting workforces all across the globe. And subscribers also recognize that this connection significantly impacts ROI. But, how does one prove this to be true? Well, we’re coming in hot with our latest helpful offering – How to Get the HR Resources You Need, By Showing Leadership the ROI They Want—In 5 Steps.

As a product manager, have you ever had to say no to improving your app’s notifications because of how complex the project seemed? If yes, you’re not alone. At Courier, we frequently see product teams deciding not to work on notifications. And PMs aren’t making that decision because a good notification experience is not important for their SaaS product or service — quite the opposite.

More and more businesses are using remote employees to save money on office space and related costs. They are also doing this to take advantage of a larger talent pool. But while managing a remote team can be a great way to boost productivity, it also comes with challenges. The most important thing when you have a remote team is to review their work regularly. This blog post will discuss tips for conducting effective performance reviews with your remote employees.