Customer retention is the lifeblood of any successful Software as a Service (SaaS) business. In an ultra-competitive market, simply meeting customers’ needs is no longer enough; SaaS companies must anticipate problems before they arise and proactively offer solutions. This dynamic strategy is essential to retaining customers and reducing churn. If you can, mitigating issues before they escalate is a golden ticket to customer satisfaction and loyalty.

It was always a challenge for me to find the right work schedule. I tried out many, hoping to improve productivity and overall efficiency. After much trial and error, I’ve discovered the key is just to choose a perfect work schedule based on your specific needs. But you know what’s the real challenge? Countless options are available! However, today I'll help you with this challenge no matter whether you’re an HR manager, a business owner, or a team leader.

Looking to outsource your operations to a BPO company? BPO companies offer specialized services that cater to various non-core business activities. These can be activities like data entry, call center operations, finance, market research, IT or even HR activities. In fact, the definition of “BPO” or Business Process Outsourcing has been evolving.

Learn how to manage and retain Gen Z employees with Insightful's powerful monitoring software. Optimize remote work, improve focus, and drive results.

Another month, another round of updates that will help you and your team work faster and smarter in Miro. And in this update, you will notice a big focus on innovation. Staying ahead, or even sometimes afloat, of your daily tasks and strategic work can take a lot of effort, causing that much needed innovation and collaboration to fall victim to a tiresome and complicated workflow. This is where our latest round of updates come into play!

Interested in setting up an employee monitoring policy? An effective employee monitoring policy helps you keep track of your employees’ activity and boost workplace productivity while clearly addressing any privacy concerns. In this article, we’ll explain why you, as an employer, should consider an employee monitoring policy for your workplace, as well as what’s typically included in one of these policies.

Winning the talent game starts with meaningful employee recognition. In the face of a global talent shortage, consistently showing genuine appreciation for your people is a game-changer. The right technology can help.

Companies and company leaders often stress the importance of employee loyalty. However, are they doing enough to keep those employees within their ranks? According to WeWorkRemotely, 76% of workers choose to work for companies that provide additional training or skills improvement. Moreover, 70% of employees stated that they would leave their company for a position within an organization that invests in employee development. Have you noticed a rise in employee attrition?

Employee recognition isn’t just a nice-to-have — it’s a critical driver of employee well-being, motivation and performance. We’re thrilled to announce the launch of the first unified Recognition and Rewards solution directly within our #1 employee experience management (EXM) platform.

Today, it’s more important than ever for companies to be able to share internal and customer data with key stakeholders. At the same time, they need to protect that data from malicious actors in order to prevent costly and reputation-damaging leaks. To strike that balance of connectivity, reliability, and security, many companies now use cloud-based databases in place of on-premise technology.