What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?

With technological advancement and increasing competition, monitoring employee performance is essential in the corporate world. Whether you oversee a distributed team or simply monitor their work in the office, the availability of adequate tools is crucial. That is why workplace monitoring and productivity tools ensure everyone stays on the right track, projects are in the works, and time is managed well. Among the many options, three tools stand out: Workstatus, Insightful, and Hubstaff.

In the modern business landscape, technology is pivotal in how teams communicate and collaborate. As businesses shift to digital platforms, the need for effective communication becomes more critical than ever. Remote teams, digital workflows, and tech-driven collaboration have reshaped how companies operate, making clear communication a priority. Visual content is one of the most overlooked but essential factors in this change in communication.

If you use Zendesk, you will likely have come across Zendesk's native reporting and analytics tool, Zendesk Explore. This allows you to create custom views of the metrics in your Zendesk account. But what if you want to create reports and dashboards that visualize data from multiple Zendesk accounts? Sadly, this is not possible in Zendesk Explore. Fortunately, it is possible to visualise data from several Zendesk instances in Geckoboard.

In a world where talent is the driving force behind every successful organization, recognizing employees isn’t just a gesture of goodwill—it’s a strategic imperative. The way we appreciate and acknowledge the hard work of our team members has the power to transform not only their performance but the entire company culture. Employees who feel seen, valued, and recognized for their efforts are more engaged, productive, and committed to the organization’s success.

To win long-term business, managed service providers (MSPs) need to do more than simply deliver services: you need to keep operations on track, designate workloads efficiently, and build positive (and profitable) client relationships. But when you deal with complex systems all day, every day, the last thing you need is more complexity. That’s why no MSP software stack is complete without a powerful, scalable project management platform to plan, organize, and deliver their work.

Keeping projects on track and within budget can get overwhelming if you don't have the right tools to help you track spending, manage resources, and deliver projects on time. This guide will help you get a handle on how to easily manage your project's budget while avoiding unforeseen expenses and cost overruns. We cover the basics of budget management, suggest the best tools for project managers, and highlight important features to think about when choosing a tool.

Business management software solutions are needed for all businesses in 2024 and beyond. However, what if I have a small business? Let me explain. Managing a small business or start-up is easy when you are just beginning. Managing your business is simple since you only have to incorporate a few tools. But, as you scale up your organization, it becomes more complicated. So, regardless of your business size, you need team management software. Why?

Spinning plates, herding cats, keeping multiple balls in the air: there’s no shortage of creative terms to describe just how challenging it is to keep complex projects with lots of different parts running smoothly. When you work in a fast-paced, constantly changing environment like an agency or professional services firm, it’s essential to keep those plates—err, projects—on track.