Teams | Collaboration | Customer Service | Project Management

Are you struggling to address poor performance with a direct report? Even if you have a great team with highly skilled employees, as a manager you will eventually be forced to have difficult conversations with underperforming employees about their performance issues. In this article you will be provided with a performance improvement plan template. You will also learn what an employee performance improvement plan is and the best practices for using one to address poor performance issues.

All sorts of businesses need to provide service desk solutions, whether to help with in-house issues encountered by employees, or to better assist customers with whatever problems they encounter. Of course it’s not enough to simply set up a service desk and hope for the best; you have to put strategies in place to optimize the effectiveness of this resource, and to extract every drop of value from it as well.

The way we work is changing. The COVID-19 pandemic has forced companies to rapidly adapt to a new reality where remote and hybrid work is the norm, not the exception. This new way of working presents both challenges and opportunities for businesses. On the one hand, they need to be able to support their employees in this new environment and ensure that they have the tools and resources they need to be productive.

Collapsed Reply Threads is our most requested feature ever, with over 2,500 votes on our feature idea forum. Here’s what users are saying: So after a successful beta, we’re excited to launch Collapsed Reply Threads as generally available in Mattermost v7.0. Administrators can now enable Collapsed Reply Threads by default for all users, and we’ve improved server performance to support large-scale deployments.

In an era of remote and hybrid work, keeping your team connected often means relying on a messaging platform. But with so many conversations happening simultaneously, the same channels you rely on to stay in sync can also cause information overload. That’s why threaded messages are one of our most-requested features and one that we’re so excited to finally release in general availability with Mattermost 7.0.

While most business owners are aware that timesheets are critical to reaching higher levels of productivity, efficiency, and revenue in the workplace, there’s still some debate over the “best” way to go about time tracking.

Wire is already a critical tool for government protection for key intelligence, sensitive communications, classified data, and a powerful shield against the constant threat of data breaches. Not only is it a prime insurer for governments, but Wire also acts as a major defense against cybercrime for SMBs.

Embrace the future of co-working in your digital HQ.

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.