Difrent passes the test with flying colors
With Slack, the digital transformation specialist scaled Covid-19 testing to UK key workers, all while optimizing its own systems.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Create Meaningful Productivity KPIs (Plus Free Template)
Curious about productivity KPIs? Productivity KPIs (key performance indicators) help measure how effectively your company achieves its core business objectives. And while the term may seem complex, using KPIs to measure your company’s success is pretty easy! In this article, we’ll discuss productivity KPIs, why they matter, and how to use them to improve employee performance.
The real reason your team won't give you honest feedback
Unmuzzle your team by using the SCARF model of psychological safety.
Start managing your work more efficiently - Introducing the new Task Table View in Teamwork
With the new Task Table View in Teamwork, efficiently managing all of your work is easier than ever before. Although still in a beta release phase, users can now access Table View by selecting the Table tab from the project’s navigation menu and begin putting this “fantastic” and “amazing feature” to use right away. Beta Program customer The new view enables users to add, track, and manage project work much faster.
Get a high-level understanding of your projects with the new Project Health Report
As mentioned in blogs throughout the last few weeks we are currently revamping and adding multiple reports to Teamwork to help you and your team get valuable insights into your work at dedicated points in time. If you missed any of other Reports updates, you can view the Utilization Report, Planned vs Actual Milestones Report and the Planned vs Actual Tasks Report in their respective blogs.
CX leaders on adaptability and the future of customer experience
A discussion from Zendesk, Zip, Ecosystm and Slack about the importance of flexibility, culture and employee experience.
How we approached IT incident predictions through chaos theory
In this blog, we have introduced the basics of chaos theory and complex systems, including how system incidents and failure prediction have been tackled in the past through deep learning. We have also offered ideas on how chaotic time series analysis can be leveraged to approach this problem. IT teams in large technology companies spend years building networked systems and connected applications. Now, especially in the middle of a worldwide pandemic, software reliability is paramount.
Are we measuring customer experience (CX) the right way?
Many of the current customer experience metrics used are failing. This is why some businesses who have good NPS scores still lose customers. So, what measures do we need to put in place to drive success? How important is it to make it easy for customers to interact with you? Perhaps we should be paying more attention to emotions and sentiment, as they can reveal more about the state of our relationships with customers and potentially offer clearer insights into customer behaviour.
Building a Go-to-Market Strategy for Developer Tools
As a YC alum and co-founder of Mattermost, I often get asked by early stage YC companies about what it’s like to build a commercial open source business. With the start-up’s permission, we’ve started recording some of the Q&A sessions, transcribing them and sharing the more popular questions on the Mattermost blog in short form articles.
How to create a recipe database
For any professional chef or passionate spare time cooker, having an easy-to-use recipe database is an important aspect for each type of cooking and often acts as the “gps” for ingredients to reach their end destination as a finished dish. I’ve compiled a list of 3 efficient ways to manage and store your recipe database digitally so you can avoid your index cards or note books being filled with eggs or maple syrup.