Teams | Collaboration | Customer Service | Project Management

Here’s what managers can do to help combat it.

Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzz words aside, all this means is that they’re putting the customer at the center of everything they do. From sales to marketing and support, these companies aim to please at every step of the customer journey. With such a heavy focus on needs of customers, far too often the needs of agents get overlooked. And in reality, the two are more intertwined than you might think.

Bringing together the requisite skills, knowledge, tools, and business processes to achieve the outcome is the core of project management. And there is a long list of skills that enable project managers to accomplish all that. This article will list 14 of the most important project management skills in 2021. According to industry predictions, by 2027, businesses will require 87.7 million employees to work in roles associated with project management.

Helpful, friendly customer service shouldn’t be seen as “optional” by your business. It has serious implications for whether customers will return to your company and spread the word about your products. According to a Qualtrics study, 95% of consumers who rate a company’s customer experience as “very good” are likely to recommend the company.

There is no guessing that one thing we crave more the most is productivity. There is no doubt that we are overwhelmed with activities and, we have to keep up with the calendar, to-do list, shopping list, etc., to make sure nothing is left out. In order to achieve better productivity, then time management is of utmost importance. Effective time management has helped leaders, entrepreneurs, and, small business owner hit their targets.

Did you know that email subjects, by default, only support 127 characters?! I didn’t, and I ran into a “fun” puzzle of a problem earlier this year when a client of ours noticed a problem with Courier-built emails in Microsoft Outlook. Small rendering issues and bugs like this can give the wrong impression to a recipient of an email. It can make the end user feel the product they are using is poorly planned or not tested.

Offering outstanding customer service is critical if you wish to retain customers and grow your business. However, exceptional customer support is more than just providing answers to user queries. It is, in fact, a part of the promise you make to your customers – it is the voice and face of your company.

It’s impossible to provide great customer service without great customer data. You can’t give people the white-glove treatment if you don’t know anything about them. Especially in today’s data-driven world, companies need to leverage their customer data to make informed decisions and improve their business. Yet some organizations struggle with outdated or insufficient information. Other brands capture plenty of data but fail to connect it all.

A product journey is typically fraught with many technical, analytical, and design challenges. Your biggest defense against these challenges is a rock-solid team with passionate team players who are excited about learning and solving problems. While someone's years of experience, unparalleled technical knowledge, or effortless business acumen can seem fool-proof, it's important to remind ourselves that we are, in fact, human.

FeaturedCustomers, a customer reference platform for B2B business software & services, has just released their Spring 2021 Customer Success Report for Employee Intranet Software category and Simpplr is proud to announce that we’ve been recognized as a market leader. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.