Helpdesk

ConnectWise PSA and Exoprise Integration

May 2, 2024 By Simon Dion In Exoprise

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related event can be monitored and raised into ConnectWise in real-time.

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Integrate InvGate Insight with ServiceNow and Add ITAM Capabilities to your Service Desk

May 2, 2024 By Manuela Aggio In InvGate

For all ServiceNow users looking to enhance their IT Asset Management (ITAM) capabilities, we have exciting news! Now you can integrate InvGate Insight with ServiceNow and get quick access to information on your assets throughout their lifecycle directly from your service desk. Plus, there’s no need to undergo long and complicated implementation processes. In just a few steps, and avoiding unnecessary high costs, you will have it set up and functioning.

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TeamSupport: The Customer Support Software Powerhouse

May 1, 2024 By TeamSupport In TeamSupport

In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. It differs from other platforms by emphasizing a holistic approach to each customer interaction. Zendesk, another significant name in this space, also provides robust solutions for customer service.

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Human customer service: how to harness AI to enhance customer relationships

Apr 29, 2024 By Zendesk In Zendesk

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

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AI, CX, and more with @zappos Insights' Robert Richman | Conversations with Zendesk podcast

Apr 29, 2024 By Zendesk In Zendesk

🤩 On this episode of the Conversations with Zendesk podcast, we’re joined by Robert Richman, author of "The Culture Blueprint," keynote speaker, and co-creator of Zappos Insights.

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How To Implement & Utilize A School CRM: A Guide for Educational Leaders

Apr 28, 2024 By StartingPoint In StartingPoint

A well-implemented school CRM can streamline communication, strengthen relationships with students and families, and ultimately fuel a thriving school community. However, navigating the process of choosing and utilizing a school CRM can feel overwhelming. This guide will equip you with the knowledge and steps you need to successfully implement and leverage a CRM for your school's benefit.

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Azure DevOps Integration: Add a Help Desk to Your Software Development Tool

Apr 25, 2024 By InvGate In InvGate

Azure DevOps enables teams to work efficiently together in software development. When combined with InvGate Service Desk, these collaboration capabilities go one step further. The InvGate Service Desk and Azure DevOps integration allows you to link your Azure DevOps Work Items – used to track features, requirements, code bugs, and project development issues – to InvGate Service Desk requests. Once it's set up, authorized users will be able to see the following information in the service desk request.

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Improving Team Efficiency: The Power of Simplified Ticket Management

Apr 24, 2024 By TeamSupport In TeamSupport

Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.

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Customer Support Technology Gives Manufacturing Companies a Competitive Edge

Apr 23, 2024 By TeamSupport In TeamSupport

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

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6 Things to Consider Before Using AI in Customer Service (+ Examples)

Apr 23, 2024 By Marina Lammertyn In InvGate

Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy? We've already explored the multiple uses of ChatGPT for customer service, like crafting accurate responses to complaints or creating issue notifications. However, since then, AI has grown and amplified its uses and language models.

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