The 5 Top Customer Centricity Examples in 2024
Editor’s Note: The Top Customer Centricity Examples article was originally written on July 19th, 2022 and was most recently updated for relevance and clarity on November 22nd, 2023.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
The Customer-first Strategy: Why it's Crucial to your Business I Conversations with Zendesk Podcast
On this episode, recorded live at Zendesk Relate 2023, we’re joined by several incredible panelists including Danielle N. Evans at Honeywell, William Abrams at Medline Industries, Cait Keohane and Teresa Anania at Zendesk, and Sarah Bernhardi at Dandelion Payments, Xe.com, and Ria Money Transfer. This conversation focused on the benefits and implementation of a customer-first approach to business.
What is Employee Engagement? (+5 strategies for improving it) #ytshorts
The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.
Navigating the Path to B2B Customer Service Excellence
We’re excited to introduce our upcoming blog series: “Navigating the Path to Customer Service Excellence,” which is a review of the Vivantio eBook The Complete Guide to Customer Service Transformation. Over the next five weeks, we’ll be diving into a pivotal component of B2B success—putting customers at the very core of your business operations.
How to stay agile with Zendesk AI
Zendesk can help customer service teams control costs and stay agile with AI.
Remove repetitive tasks with AI
Customer service teams have a lot on their plate. Utilize AI correctly to save support agents time while keeping costs down. Intro - 0:00 How AI can help agents' workload - 0:28 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How to Maximize Your Zendesk Knowledge Base with AI (Updated for January 2024)
The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies build out robust Knowledge Bases (or Help Centers) on Zendesk and other leading customer experience platforms. Zendesk Knowledge Base solutions are team publishing libraries covering recurring topics and questions on products and services. Another way that companies provide self-serve support options is by launching customer service chatbots.
Zendesk for Financial Services #ytshorts
In the world of banking, insurance, wealth management, or investments, delivering seamless support at scale can be a challenge. With Zendesk, all of your client data is in one place—which allows your team to give advice and answer questions faster. And with the highest standard of data security, you can ensure that all of it stays safe and sound—giving them peace of mind and a better experience.
How to control customer service costs and save time
Save budget and give your customer experience (CX) team what they need most—time, with Zendesk AI. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Welcome to Showcase: where we shine a light on the intelligent heart of customer experience
Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.