Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Tuning MySQL and the Ghost of Index Merge Intersection

Optimizing SQL queries is always fun—except when it isn’t. If you’re a MySQL veteran and have read the title, you already know where this is heading 😉. In that case, allow me to regale the uninitiated reader. This is the story of an (apparently) smart optimization to a SQL query that backfired spectacularly—and how we finally fixed it. It started off with a customer noticing that a SQL query was running slowly in their environment.

Courier Live: Taking Twilio From a Voice API to a Multi-Channel Platform

Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to a multi-channel communications platform. Click "Show More" to jump to key moments in the video. Courier is the smartest way to design and deliver user notifications.

The Best Way to Solve Information Management Problems of Legacy Applications

With regards to technology, one of the major mistakes that far too many business leaders make involves clinging to legacy applications purely out of a sense of familiarity. They think to themselves, “Why do I need to invest in something new?

3 Top Benefits of Intelligent Information Management - Explained in Layman's Terms

For some, information management platforms like M-Files represent a paradigm shift. It's easy to get hung up on concepts like metadata, advanced workflows, custom permissions access and others. In this podcast, we ask M-Files' Senior VP Channel Sales, Scott Erickson a simple question: Which 3 benefits are the easiest to explain and understand? His answer might surprise you.

Announcing the Element public roadmap

It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

How not to do remote collaboration

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

10 Commandments to Become a Customer Support Rockstar in 2021

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.