What's Good: Text in Zendesk Talk
With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Building a best-in-class customer self-service experience
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
Cultivating customer loyalty by supporting choice making
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
Improving Customer Support Through Unified OmniChannel Customer Self-Service
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.
Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.
Customer Experience Management in B2B
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
Mattermost: The enterprise messaging workspace
Mattermost is the enterprise messaging workspace built for high-performance teams. Learn how your organization can use Mattermost to increase productivity and accelerate innovation without compromising on security.
Demo of Mattermost Basics | Features end users love
Mattermost lets you securely message teams, anywhere. This demo provides an overview of end-user features that allow teams to be productive collaborating with each other in a secure messaging workspace.
TSU Webinar - April 2018 - SLAs
Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!
What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.