Getting the Most out of TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
How to make sure your customers don't revolt against you
What do you do to make sure your customers remain loyal to you? You need to earn your customer's trust and also keep it. How important is it? History shows how well known brands have ignored their customers and suffered for it.
Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Fairness in the customer relationship
Win with fairness-strengthen your customer relationships
How to Drive More Customers to Self-Service and Web Support
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
Take an integration vacation
Here are all of the great new integrations for May.
TSU Webinar - May 2018 - Tasks
Learn all about tasks in TeamSupport and how they can help your company stay organized with customer communication!
A sneak peek at a whole new Riot.im...
As many know, we’ve been working on a massive UI/UX refresh for Riot.im over the last few months; starting with Riot/Web and aiming to make it radically simpler and more intuitive whilst still exposing the full power of Matrix.
Why "Customer Success" Is NOT Just a Catch Phrase - It's Here to Stay
In the business world, catch phrases come and go. Remember when “the net” was a thing? Running to your desk to grab a spreadsheet from “the net” was once a common task, but if you told an intern this right now they’d probably just give you a blank look!
Riot Web 0.15.4, iOS 0.6.16 and Android 0.8.9-GDPR on Matrix.org!
The latest Riot.im has landed on web, desktop, Android and iOS, and the biggest change is support for everybody’s favourite European data protection measures, the General Data Protection Regulation!